Return & Refund Policy

At DryFrudz, customer satisfaction is our top priority. We strive to ensure that every product meets our high standards of quality and freshness. However, if you are not fully satisfied with your purchase, we are here to help. Please read our Return & Refund Policy to understand the terms and conditions that apply to returns, exchanges, and refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product was damaged during shipping or is defective.
  • The item received does not match the order placed.
  • The product must be unused, unopened, and in its original packaging.
  • Returns must be initiated within 7 days of receiving the product.

Non-Returnable Items: For health and hygiene reasons, certain items may not be eligible for return, including opened or partially used products.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at support@dryfrudz.com or call us at +91 8074722582 within 7 days of receiving the product. Provide your order details, the reason for the return, and any supporting photos if the item is damaged or defective.
  2. Return Approval: Our team will review your request and respond with return approval and instructions if eligible.
  3. Return Shipping: Once approved, you may be asked to return the product to our designated address. Please ensure it is securely packed. Return shipping costs may be covered by DryFrudz if the product was damaged or defective.

3. Refund Policy

Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, the refund will be processed as follows:

  • Original Payment Method: Refunds will be issued to the original payment method (e.g., credit card, bank account) within 7-10 business days.
  • Shipping Charges: Shipping charges are non-refundable, except in cases where the product was defective or incorrectly delivered.

4. Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please follow the return process and place a new order for the desired product.

5. Damaged or Incorrect Products

If you receive a damaged or incorrect item, please contact us immediately at support@dryfrudz.com or +91 8074722582 with details and photos. We will prioritize replacing or refunding the product to resolve the issue as quickly as possible.

6. Cancellations

Orders can be canceled before they are shipped. Please contact us at support@dryfrudz.com or +91 8074722582 as soon as possible if you need to cancel an order. Once an order is shipped, it cannot be canceled, but you may initiate a return upon receiving it.

7. Important Notes

  • All returns and refunds are subject to approval based on our inspection.
  • Items returned without prior approval will not be accepted.
  • DryFrudz reserves the right to modify or update this policy at any time. Changes will be posted on our website with the revised “Last Updated” date.

Contact Us

For any questions or assistance with returns and refunds, feel free to reach out to us: